Hebhaji FAQ — Easy answers to all your questions, right here

It's completely normal to have a lot of questions in the first few days after joining Hebhaji. From making your first deposit to completing your first withdrawal, there's something new to learn at every step. That's exactly why this FAQ page was created — so you can find answers to the most common questions all in one place.

Account-related questions are the most common ones we receive. Knowing in advance how important it is to provide accurate details during registration, when KYC is required, and why accounts get locked can save a lot of time and hassle. New members in particular sometimes register with incorrect information and then run into KYC issues when trying to withdraw. That's why it's important to enter your correct name and date of birth from the very beginning.

Bonus confusion is common among new members. Does a "100% bonus" mean you can withdraw the bonus funds straight away? No — most bonuses come with wagering requirements, meaning the bonus amount must be used in a set number of bets before you can withdraw. In practice, though, meeting these requirements isn't difficult — regular betting naturally takes care of it. The specific terms for each bonus are listed on Hebhaji's promotions page.

The most common deposit question is — "My money was deducted but it hasn't been credited to my Hebhaji account." The most frequent cause is an incorrect reference number or payment sent to the wrong merchant number. Hebhaji regularly updates its payment numbers, so always use the latest number shown on the platform before making each deposit.

Cricket betting is the most popular section on Hebhaji. For players in Bangladesh, cricket is more than a sport — it's a passion. And to make that passion a little more thrilling, many choose cricket betting. Hebhaji offers betting on international Test, ODI, and T20 matches, as well as the IPL and various other leagues. Understanding odds might seem complicated at first, but after watching a few matches it becomes second nature.

The biggest concern with withdrawals is usually — will I actually receive my winnings? Hebhaji is completely transparent about this. For regular members, withdrawals typically arrive on mobile within 5 to 30 minutes. Having KYC verification in place makes the process even faster. Larger withdrawal amounts may require additional verification — this is for your security, not to cause inconvenience.

If you can't find an answer in this FAQ, ask us directly via live chat. Hebhaji's Bengali-speaking support team is available 24/7, every day of the week. Average response time is under 2 minutes.