This page explains, in plain English, how your personal data is collected at Hebhaji, why it is retained, and how it is kept secure.
At a Glance
Here's a quick overview before you read the details.
Every transaction and login on Hebhaji is protected with 256-bit SSL encryption — the same level of security used by banks — keeping your password and payment details completely safe.
Hebhaji does not sell your personal information to any advertiser or third party. Your name, phone number, and habits — all of it remains completely confidential.
At Hebhaji, you decide how your information is used. From opting out of marketing communications to requesting data deletion — every one of these rights belongs to you.
Hebhaji follows a GDPR-compliant privacy policy, which means the highest European data protection standards apply to how your information is handled.
Privacy policies on many platforms are written in complex legal English. Hebhaji believes users in Bangladesh deserve to know their rights in their own language.
For any privacy-related questions or complaints, Hebhaji's support team is available 24/7 and ready to help. Your concerns will never be ignored.
Hebhaji takes your privacy seriously. This privacy policy explains what data Hebhaji collects, why it is collected, how it is used, and how it is kept secure. By using Hebhaji's services, you confirm that you have read and agreed to this policy.
We have tried to explain everything in plain, simple language. If anything is unclear, reach out to our support team and we will walk you through it.
Hebhaji only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. No unnecessary data is requested.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, phone number | Account Verification & Age Confirmation |
| Contact Information | Email, mobile number | OTP, Notifications & Support |
| Financial Information | BKash/Nagad number, transaction history | Processing deposits and withdrawals |
| Technical Information | IP address, device type, browser | Security & Fraud Prevention |
| Usage Information | Games played, betting history | Service Improvement & Personalization |
| KYC Documents | Copy of National ID Card | Age and identity verification (legal requirement) |
Hebhaji uses the information it collects only for specific purposes. Those purposes are detailed below.
Marketing communications (such as promotional SMS or emails) are only sent when you have given your consent — either at registration or at a later time. You may withdraw this consent at any time.
Hebhaji uses industry-leading technology to keep your information safe. The key security measures are outlined below.
The Hebhaji website uses cookies — small data files stored in your browser that help improve your experience.
| Cookie Type | Purpose | Type |
|---|---|---|
| Session Cookies | Remembering login status, cart data | |
| Preference Cookies | Saving language, theme, and user preferences | |
| Analytics Cookies | Page visit and game usage analytics | |
| Security Cookies | Fraud detection, session security | |
| Performance Cookies | Loading Speed Optimisation, Game Performance |
Essential cookies are required for the site to function properly and cannot be disabled. However, analytics and optional cookies can be turned off through your browser settings.
At Hebhaji, you have full control over your own data. The rights listed below can be exercised at any time.
You have the right to know what information Hebhaji holds about you. Submit a request to our support team and a copy of your data will be sent to you within 30 days.
If any of your information is incorrect or outdated, you can request a correction at any time. Hebhaji will update it as quickly as possible.
After closing your account, you may request that your personal data be deleted. However, certain information must be retained for a specified period due to legal obligations.
In certain circumstances, you may request that we pause processing your data — for example, while a verification process is ongoing.
You have the right to receive your data in a machine-readable format (JSON/CSV). This is known as the right to data portability.
You can opt out of promotional SMS or emails at any time through your account settings or by contacting support.
Hebhaji retains your data only for as long as necessary. The retention periods for different types of data are outlined below.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact Hebhaji's Data Privacy Team.
If your issue cannot be resolved with Hebhaji, you have the right to file a complaint with the relevant data protection authority in your country. This is a fundamental right, and Hebhaji will never stand in your way.
Whenever you use an online service, one question naturally comes to mind — what will they do with my data? With Hebhaji, the answer is straightforward. Your information is used for one purpose only: to serve you.
Mobile banking is widely used across Bangladesh, making online financial security a top priority for everyone. Hebhaji understands this. That is why bank-grade 256-bit SSL encryption is used to protect your payment data — meaning your bKash or Nagad number is never stored directly on Hebhaji's servers. Only an encrypted token is retained.
Many members ask — does Hebhaji sell my phone number? The answer is no, never. Hebhaji's business model does not rely on selling data. Our revenue comes from gaming services, so there is no reason or incentive to sell user information. In fact, maintaining user trust is the very foundation of our business.
KYC, or identity verification, can feel a bit uncomfortable for many users. Why do I need to submit my National ID? The reason is international licensing standards. Hebhaji's licensing authority requires identity verification after transactions reach a certain threshold. This is an internationally mandated anti-money laundering requirement. Your KYC documents are strictly protected and used solely for compliance purposes.
Unwanted marketing SMS is a common complaint on many platforms. At Hebhaji, you are clearly asked during registration whether you wish to receive promotional communications. If you do not consent, no marketing messages will be sent. And even if you gave consent previously, you can withdraw it at any time from your account settings.
Hebhaji retains your gaming history and betting records — but only for two purposes. First, so you can view your own history in the dashboard. Second, as evidence for dispute resolution. This data is not used for any other purpose.
Hebhaji believes privacy is a fundamental right. As a technology company, we have a responsibility to uphold that right. That is why we follow a data minimisation policy — we keep only what is necessary to operate. This is not just a rule we follow; it reflects who we are.
General FAQs